The website www.carolina-pets.com is operated by Ewbank LLC.

This privacy policy relates to your use of our website. A separate privacy policy applies in relation to the processing of personal data other than through or in addition to through our website.

We take your privacy very seriously and we ask that you read this privacy notice carefully as it contains important information on:

• The personal information we collect about you

• What we do with your personal information

• Who your personal information might be shared with

What Type Of Personal Information We Collect

Personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect personal information about you when you register with us online, contact us or when you submit a response to an online questionnaire on our website.

• Identity Data includes first name, last name, username or similar identifier, title, date of birth

• Contact Data includes billing address, delivery address, email address and telephone numbers

• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website

• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses

• Usage Data includes information about how you use our website, products and services

• Marketing and Communications Data includes your preferences in receiving marketing from us

Please note that we do not collect or hold any personal information in relation to your payment information, such as credit/debit card details or any ‘Special Categories’ of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We may collect personal information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us improve our products and services and help us access the initial credit limit to be applied to your account and as part of our annual review of your credit status.

How We Collect Your Personal Information And Why We Have It

Most of the personal information we process is provided to us directly by you and we will use it for one or more of the following reasons:

• To identify you and manage any accounts you hold with us

• To process your order and obtain payment

• To detect and prevent fraud

• To carry out security vetting

• To conduct research, statistical analysis and behavioral analysis

• To customize our website and its content to your particular preferences; – see ‘Cookies and Tracking’ section below

• To notify you of any changes to our website or to our products services that may affect you

• To improve our product and services

• To give to companies and organizations whose products you purchase through the website

• To let you know about other products or services that may be of interest to you—see ‘Marketing’ section below

Generally, we do not rely on consent as a legal basis for processing your personal information although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Marketing

We may periodically send promotional emails about new products, special offers or other information using the email address provided.

We may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

We use third parties to carry out certain activities on our behalf that involve the processing of personal information, particularly a third-party service provider to send promotional material via postal mail. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Cookies And Tracking

Use Of Cookies

A cookie is a small text file which is placed onto your computer (or other electronic devices) when you access our website. We use cookies on this website to:

1. Recognize you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time)

2. Obtain information about your preferences, online movements and use of the internet

3. Carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests

4. Target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalized to your interests

5. Make your online experience more efficient and enjoyable

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a product or service you have requested.

Consent

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

Disclosures Of Your Personal Information

Where necessary to fulfill our obligations to you, we may pass your personal information to third parties where this is necessary for the functioning of our business.

Data Security

To protect your personal information, we have policies and procedures in place to make sure that only authorized personnel can access the personal information, that personal information is handled and stored in a secure and sensible manner and all systems that can access the personal information have the necessary security measures in place.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Data Protection Rights

Under data protection law, you have rights in relation to your personal information including:

• The right to be informed – You have the right to be informed about the collection and use of your personal data

• The right to access information we hold about you – At any point you can contact us to request the personal information we hold about you as well as why we have that personal information, who has access to the personal information and where we got the personal information. Once we have received your request, we will respond within 30 days

• The right to correct and update the personal information we hold about you – If the personal information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated

• The right to have your personal information erased – If you feel that we should no longer be using your personal information or that we are illegally using your personal information, you can request that we erase the personal information we hold. When we receive your request, we will confirm whether the personal information has been deleted or tell you the reason why it cannot be deleted

• The right to object to processing of your data – You have the right to request that we stop processing your personal information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If personal information is no longer processed, we may continue to hold your personal information to comply with your other rights

• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances

• The right to data portability – You have the right to request that we transfer your personal information to another controller. Once we have received your request, we will comply where it is feasible to do so

Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests, this is to maintain the security of your information. In such cases your response will be necessary to exercise this right.

Changes To This Privacy Notice

We may update this privacy notice from time to time. You should check this privacy notice occasionally to ensure that you are aware of the most recent version that will apply.